Lunar Software Privacy Policy
This privacy policy discusses how information on the earthbrowser.com website (the "Site") is collected, used, accessed and modified. The Site is owned by Lunar Software, Inc., an Oregon corporation ("Lunar"). Lunar owns the information collected on the Site.
Lunar is committed to protecting your privacy. Therefore, keeping your personal information secure is a top priority of Lunar. By accessing, browsing and/or using the Site, you acknowledge that you have read, understood and agree to be bound by this privacy policy.
1. Collection of Information.
1.1 Registration. To simply view this Site, you are not required to register with the Site.
1.2 Orders. If you purchase a product or service from the Site, we request certain personally identifiable information to process your order. You will need to provide contact information (such as name, email, shipping address and phone number) and financial information (such as credit card number and expiration date). Lunar uses this information for billing purposes and to process your orders.
1.3 Promotions, Contests or Surveys. From time-to-time we may provide you the opportunity to participate in promotions, contests or surveys on our website. If you participate, we will request certain personally identifiable information from you. Participation in any promotion, contest or survey is completely voluntary. Therefore, you have a choice whether or not to disclose this information. We may use a third party service provider to conduct these promotions, surveys or contacts. The third party service provider's contract will contain provisions governing the use of the personally identifiable information that is collected.
1.4 Log Files. With the assistance of a business partner, Lunar gathers certain information automatically. This information includes internet protocol (IP) addresses, browser type, Internet service provider, referring/exit pages, operating system and click-stream data. Lunar uses this information, which does not identify individual users, to analyze trends, administer the website, track users' movements and gather broad demographic information about our user base as a whole. Automatically collected information is not linked to a user's personally identifiable information.
1.5 Cookies. A cookie is a small text file that our computer sends to your computer and that your computer sends back to us each time you make a request from our Site. A cookie contains a unique identification number that identifies the visitor's browser, but not necessarily the visitor. Lunar uses session ID cookies during the purchasing process. A session ID cookie expires when you close your browser. Session ID cookies are used to keep track of click-stream data, to provide tailored content, to enhance navigation and to offer a personalized experience. Lunar does not use persistent cookies on the Site. A persistent cookie remains on your hard drive for an extended period of time.
2. Uses of Information. Lunar use the information collected from the Site in the following manner:
2.1 Welcoming and Customer Service. Based upon the personally identifiable information provided to us, Lunar sends an email confirming your purchase. Lunar also collects information (name, email, telephone number and problem) as necessary to assist you with product support.
2.2 Communications from Lunar
2.2.1 Special Offers and Updates. Lunar occasionally sends you information on updates, special deals, promotions and other products that might be of interest to you. Out of respect for your privacy, we provide you with the option not to receive these types of communications. Please see the "opt-out" section below.
2.1.2 Service-Related Announcements. Lunar occasionally sends you service-related announcements. For example, if a bug patch is recommended for a product you purchased, Lunar will send you an email with the necessary patch. Out of respect for your privacy, we provide you with the option not to receive these types of communications. Please see the "opt-out" section below.
3. Information Sharing and Disclosure
3.1 Personally Identifiable Information. We share personally identifiable information only in limited circumstances. Specifically, we (i) share personally identifiable information for purposes of processing and fulfilling your order (and this sharing may be to third parties) and (ii) we have contracted with a credit card processing company to bill you for the products purchase provided on the Site. These companies do not use personally identifiable information for any use other than credit card processing. However, we will not be responsible or liable for use of the information required by credit card companies in contravention of their policies, contractual obligations or general good business procedures.
3.2 Legal Disclaimer. We reserve the right to disclosure your personally identifiable information as required by law, when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or legal process served on our company.
3.3 Sale or Transfer of Lunar. If all or a portion of Lunar is transferred, sold, merged, ceases operations, goes bankrupt or is otherwise involved in a transaction where the ownership or management of Lunar is changed (individually or collectively a "Transaction") then your personally identifiable information or other user information may be transferred or assigned to a third party as part of the Transaction.
4. Retention and Storage. We will retain your personally identifiable information in our databases in accordance with our document management and retention policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise. We may also need to retain certain information to prevent fraudulent activity; to product ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.
5. Opting Out. We provide you the opportunity to "opt-out" of receiving communications from the Site, except for the confirmation email that is sent when you purchase a product from the Site. You may opt-out from receiving communications from our Site by replying and typing 'unsubscribe' in the subject line in the email communication you receive or email your request to support [at] earthbrowser.com.
6. Changes to Personally Identifiable Information. Users must provide accurate and correct contact information (name, mailing address, email address and telephone number). If your personally identifiable information changes or if you no longer desire our support services, you may correct, update or deactivate your information or preferences by sending your request to support [at] earthbrowser.com. Please remember that we may not be able to honor your request if we are legally obligated to retain that information.
7. Security. The security of your personal information is important to us. When you enter sensitive information (such as a credit card number and expiration date), we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both upon receipt and during transmission. However, no method of transmission over the Internet is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In communicating with you, we may send email as unencrypted plain text because we are aware that most persons cannot readily process encrypted email. This is done for your convenience, but with the security concern that, if misrouted or intercepted, it could be read more easily than encrypted email.
7. Use of Website by Persons Under Age 13. This website is not intended for use by anyone under the age of thirteen (13), and any individual under such age should not provide us with personally identifiable information. We do not knowingly contact, market to, solicit, collect or use personally identifiable information from or about any individual under the age of thirteen (13). It is possible that by fraud or deception we may receive information pertaining to children under thirteen (13) without parental consent. If we are notified that we have personal information regarding a person under the age of thirteen (13), as soon as we reasonably verify the information, we will either obtain parental consent or otherwise delete the information. However, the information may remain on a log in our servers. If you want to notify us of our receipt of information by children under thirteen (13), please email us at support [at] earthbrowser.com.
9. Linking to Third Party Web Sites. This website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. When you use a link to go from this website to another website, this privacy policy is no longer in effect. Lunar encourages its users to be aware when you leave the Site and to read the privacy policies of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this Site.
10. Changes to our Privacy Policy. Lunar reserves the right to add to, change, update or modify this privacy policy at any time. Use of the information that we gather is subject to the privacy policy that is in effect at the time of use. Any additions, changes, updates or modifications to our privacy policy will be posted on our website so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. You are responsible for reviewing the current privacy policy each time you access our website.
11. Contact Us. If you have any questions or suggestions regarding our privacy policy, please contact us at:
Lunar Software, Inc.
PO Box 80132
Portland, OR 97280
support [at] earthbrowser.com